This is how we do

WORKING ORDER POLICY

At Agatha Lilly Jewels, we strive to provide you with a seamless shopping experience and ensure your satisfaction with every purchase. Please review our working order policies below to understand how we handle orders and what to expect during the process.

  1. **Order Placement**: When you place an order on our website, you will receive an order confirmation email containing details of your purchase. This email serves as confirmation that we have received your order.

  2. **Processing Time**: Our team works diligently to process orders promptly. Most orders are processed within 24h-48h business days unless otherwise stated on the product page.

  3. **Shipping Methods**: We work along with Correos de España, since the products are shipped from the Greater Barcelona, Spain region. Shipping costs and delivery times vary depending on your location, Please refer to our shipping information page to see it more detailed.

  4. **Tracking Information**: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package and monitor its delivery status.

  5. **Delivery Times**: Delivery times depend on the shipping method selected and your location. Please refer to our shipping information page for estimated delivery times based on different shipping options.

  6. **Returns and Exchanges**: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns and exchanges within 30 days of delivery. Please review our returns and exchanges policy for detailed instructions on how to initiate a return or exchange.
  7. **Quality Assurance**: Each piece of jewelry is carefully inspected for quality before being shipped to ensure that you receive a flawless product. However, if you encounter any issues with your order, please contact our customer service team, and we will be happy to assist you. We also offer 2-year warranty to all jewelry. Please go to the Warranty Coverage Policy to see our conditions.

  8. **Customer Support**: Our customer support team is available to answer any questions or concerns you may have regarding your order, shipping, returns, or any other inquiries. You can reach us via email at agathalilly.contact@gmail.com or by phone at +34 699 333 348.

By shopping with us, you agree to abide by our working order policies outlined above. If you have any questions or need further clarification, please don't hesitate to contact us. We appreciate your business and look forward to serving you.